Refund policy
We want you to love your Moon Canopy products. Due to the nature of our organic hemp textiles and the costs associated with shipping, we offer exchanges or store credit rather than refunds for change-of-mind returns.
14-Day Exchange Policy
You have 14 days from the date your order is delivered to request an exchange or store credit.
To qualify, items must be:
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Unused, unworn and unwashed.
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In their original condition and packaging.
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Accompanied by proof of purchase.
Items showing signs of use, washing, damage or alterations are not eligible for exchange.
Returns & Shipping Costs
Customers are responsible for all return shipping costs.
Original shipping charges are non-refundable. If your order qualified for free shipping, the actual original shipping cost paid by Moon Canopy will be deducted from your exchange or store credit.
Any additional shipping costs associated with sending your replacement item are the customer's responsibility.
Cancellations
Orders may only be cancelled before they have been processed or dispatched.
Once an order has been shipped, it cannot be cancelled for a change of mind. Customers wishing to return an order already in transit must wait until delivery and contact us to request an exchange or store credit.
All applicable original and return shipping costs remain the customer's responsibility.
How to Request an Exchange
Please contact hello@mooncanopy.com within 14 days of receiving your order.
If your exchange is approved, we will provide instructions for returning your item. Customers are responsible for arranging and paying for return shipping.
Items sent back without prior authorization will not be accepted.
Once the product has been received and inspected, we will issue store credit or arrange an exchange, subject to availability.
Damaged, Defective or Incorrect Items
Please inspect your order upon delivery.
If your item arrives damaged, defective or incorrect, contact us immediately at hello@mooncanopy.com with your order number and photographs of the issue.
We will work with you to resolve the problem. Where the error is ours, Moon Canopy will cover the applicable return and replacement shipping costs.
Non-Returnable Items
We cannot accept change-of-mind exchanges for:
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Washed, worn or used bedding and clothing.
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Personal care products.
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Custom or personalized orders.
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Final-sale items.
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Gift cards.
Refunds
We do not offer monetary refunds for change-of-mind purchases. Eligible returns will receive store credit or an exchange, subject to the conditions above.
This policy does not limit any refund, cancellation or other rights available under applicable consumer protection legislation.
Contact Us
For exchange requests or questions, please contact:
Moon Canopy Ltd.
Vancouver, British Columbia
www.mooncanopy.com